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Skip Navigation LinksHome > Services > Member Services Overview > Distribution Services > Customer Service Guidelines
  • ElectriCities Services
  • Member Services Overview
    • Distribution Services
      • Centralized Services
      • Customer Service Guidelines
    • Technology Services
    • Residential Energy Services
    • Business Energy Services
    • Safety and Training
  • Emergency Assistance
  • Economic Development
    • 2014 NCPP Calendar
    • NC Site Search
    • Links & Resources
    • Industry Relocation Form
    • Vendor Application
    • Prime Power Park
    • Available Properties in Benson, NC
    • Developments
  • Government Relations
  • Corporate Library Resources
  • NCEMPA Renewables
    • Renewables Generation
  • NCEMPA QFs
  • Vendor Resources
    • RFPs

Customer Service Guidelines

Title Size
SECTION 1 - Rights and Responsibilities 58.71 KB Download
SECTION 2 - Establishing and Billing for Services 98.81 KB Download
SECTION 3 - Service Options 43.06 KB Download
SECTION 4 - Discontinuing Service 59.82 KB Download
SECTION 5 - Electrical Equipment 38.32 KB Download
SECTION 6 - Fee Schedule 35.24 KB Download
SECTION 7 - Construction and Metering Guidelines 77.60 KB Download
SECTION 8 - Sample Documents 287.50 KB Download
SECTION 9 - Part 1 - Reference Materials 2007, NCGS, NCUC R 324.72 KB Download
SECTION 9 - Part 2 - Reference Materials 2007 142.08 KB Download
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