July 20, 2023
ElectriCities of NC
The Customer Programs and Strategy Division is responsible for supporting strategic planning efforts for the company and providing value-added services to ElectriCities’ member electric utilities. The Division is responsible for assessing members’ ability to provide competitive retail offerings and identifying strategic areas of need for Members in these offerings. The group monitors the effectiveness of our members” retail offerings through a variety of surveys and data collection and develops programs to augment the efforts of the Members where there are gaps. The Division advocates for action amongst the Members through strategic messaging that is conveyed through conferences, training, regional meetings, and other outreach.
The Retail Energy Services Team is responsible for delivering in-field support for members and their customers. This is done in a variety of ways including but not limited to staff training, customer training, rebate program administration, and energy efficiency program facilitation.
The Energy Advisor works closely with ElectriCities’ Members, the organization, and the Retail Energy Services team to deliver competitive programs and energy services for retail energy customers throughout one of the two member agencies; North Carolina Eastern Municipal Power Agency (NCEMPA) or North Carolina Municipal Power Agency #1 (NCMPA1). The Energy Advisor will need to maintain a strong understanding of member and customer energy services needs to administer energy efficiency and renewable energy programs. The work from this position is critical in furthering energy conservation, efficiency and load management goals.
- Conduct either residential or commercial/ industrial energy audits on behalf of members for their customers. This includes communicating difficult concepts with member customers and negotiating with them to adopt a different point of view and delivering concise technical reports and analysis to identify innovative solutions with limited information and under short timeframes.
- Manage applicable agency audit and energy education calendar and associated logistics.
- Promote energy conservation, efficiency and load management. This includes delivery of on-site and virtual education events, and relationship management activities.
- Assist in managing programs, services and networking that address the customers’ energy services needs in collaboration with members and the ElectriCities team. Maintain and promote a strong understanding of the State’s Weatherization Assistance Program, Energy Star and other relevant government or private programs for members and their customers.
- Responsible for collaborating with consultants to assist in the implementation of goals, objectives, and energy programs, including load management, energy efficiency, and conservation from the customer and utility perspectives.
- Implement programs to assist members in demand side management.
- Support ElectriCities’ communication and marketing efforts to highlight energy services and member success within key areas of focus.
- Monitor the effectiveness of programs, services, and marketing efforts and make recommendations for adjustments to enhance and improve their effectiveness.
- Maintain accountability for and work within approved work plan objectives.
- Foster an environment of teamwork in order to effectively collaborate with other ElectriCities departments and personnel in the delivery of programs and services for members.
- Perform other duties as may be assigned.
The Energy Advisor is directly accountable to the Manager, Retail Energy Services who will have supervisory and administrative oversight. The Energy Advisor success depends upon close coordination and cooperation with several key groups, including participant city managers, customer service managers, utility directors, and the NCMPA1/NCEMPA Operations division. This position is exempt from the overtime provisions of the Fair Labor Standards Act.
The Energy Advisor must maintain the physical condition necessary to perform tasks in an office setting such as operating a personal computer, keyboard, and other peripheral equipment and to conduct the business of the role. The ability to move around in tight spaces and climb ladders is necessary. Frequent travel within the state of North Carolina is required. Periodic travel within the U.S. is also required for training and development.
- A Bachelor of Science degree from a four-year college or university in Marketing, Business, or Engineering, plus 2 years of related utility marketing or energy efficiency experience required.
- A variety of applicable certifications preferred i.e., Residential Energy Auditor (REA), Certified Energy Auditor (CEA), Certified Residential Thermographer (CRT), Level 1 Thermographer or Professional Energy Manager (PEM).
- A balance of technical, customer service, program management and marketing skills is required.
- The employee should be flexible and willing to work outside of normal business hours and be familiar with personal computers and relational databases.
- The employee should have the ability to work with the staff of members, trade associations and participants’ residential and commercial customers. The individual should also be self-motivated and able to complete work without supervision, and independently deliver programs to aid the participant’s energy efficiency efforts, demand side management programs, and energy services programs.
- The ability to communicate clearly in written and verbal form.
- Willing to travel to participant cities and other locations, as needed, to promote marketing programs.
We offer challenging and rewarding careers in a family-friendly culture, a competitive compensation, benefits, and rewards package, as well as career development opportunities. ElectriCities is an Equal Opportunity Employer.
ElectriCities of North Carolina, Inc., is the membership organization that provides power supply and related critical services to over 90 community-owned electric systems in North Carolina, South Carolina, and Virginia—collectively known as public power. ElectriCities manages the power supply for two power agencies in North Carolina and provides technical services to assist members in operating their electric distribution systems. ElectriCities also helps these locally owned and operated public power providers thrive today and in the future by delivering innovative services, including legislative, technical, communications, and economic development expertise.