Privacy Policy

We are committed to protecting your privacy while using This policy describes the ways that personally identifiable and anonymous information about our users is gathered, our information sharing practices, and how users may request changes to the way this information is shared.

Information Collection

ElectriCities is the sole owner of the information collected on  ElectriCities collects information from our users at several different points on our Web site.


Users are not required to register in order to use the site.  In order to receive email notifications of news stories, a user must first complete the email list registration form.  During registration a user is required to give contact information (such as name and email address).  We use this information to contact the user about services on our site for which he or she has expressed interest.  It is necessary for the user to provide unique identifiers (such as name, member city, position title) so we can properly fulfill requests.

Order Form

We request information from the user on our order form.  A user must provide contact information only (such as name, email, and shipping address).  This information is used to fill customer’s orders.  If we have trouble processing an order, the user  information is used to contact the user.

Contact Form

A user may provide contact information (such as name, email, and telephone number) on our contact form when making comments or asking questions.  This information is used to respond to the user in addressing their questions or concerns.

Information Use

Log Files and Cookies

Like most standard Web site servers, we use log files and cookies for the purpose of analyzing user trends and FOR THAT PURPOSE ONLY.  This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.  IP addresses, etc. are not linked to personally identifiable information.

Third Parties

Third party vendors, including Google, may use cookies to serve ads on sites across the internet, based on your past visits to our website. We may use this anonymous information for remarketing, in order to display more relevant ads to you on other websites at a later time. You can opt out of a third party vendor’s use of cookies by visiting this URL:

Third parties, such as Facebook, may use cookies, web beacons, and similar technologies to collect or receive information from our website(s) and use that information to provide measurement services and target ads. Users can opt-out of the collection used for ad targeting in the ads tab within their Facebook profile settings. Information submitted to us is only available to employees managing this information and partnered third party API’s (application program interface) for purposes of contacting you, sending you emails, or targeted ads based on your request for information.

Third parties, such as Hotjar, may track user behavior, engagement, and conversion paths in an effort to gain a better understanding of landing page performance. Information will be looked at from a holistic perspective and will not be directly linked to any additional user information.

Communications from the Site

News Updates

If a user wishes to subscribe to our news update email list, we ask for contact information, such as name and email address.  Out of respect for our users’ privacy, we provide a way to opt out of these communications.  Please see the Choice and Opt Out sections.

Service Announcements

On rare occasions, it is necessary to send out a strictly service-related announcement.  For instance, if our service is temporarily suspended for maintenance, we might send users an email.  Generally, users may not opt out of these communications, though they can ask for their name to be removed from our communications list, thus eliminating any future contact from us.  Please be advised, however, that these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and, in regards to issues relating to their account, we reply via email or phone, in accordance with the user’s wishes.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith believe that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers.  [Describe the sharing practices of what your site does, but be specific in your relationship with these third parties.]  This is not linked to any personally identifiable information.

Third Party Intermediaries

We use outside shipping companies to ship orders.  These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

Business Transitions

In the event ElectriCities goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.


This Web site contains links to other sites.  Please be aware that we, ElectriCities, are not responsible for the privacy practices of other such sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this web site.


We take reasonable precautions to protect our users’ information.  All of our users’ information is restricted in our offices.  Only employees who need the information to perform a specific job are granted access to personally identifiable information.  Our employees must use password-protected screensavers when they leave their desk.  When they return, they must re-enter their password to regain access to user information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If users have any questions about the security of our Web site, users can send an email to the webmaster.

Correcting / Updating / Deleting / Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email, or postal address), or if a user no longer desires our service, we provide a way to correct, update, or delete/deactivate users’ personally identifiable information.  This can usually be done by emailing the webmaster.

Mobile Applications

ElectriCities of North Carolina, Inc. has built multiple Mobile Applications. This SERVICE is provided by ElectriCities of North Carolina, Inc. at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible within the mobile applications unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Email, Phone Number, Location, Device, OS. The information that we request will be retained by us only for the time period required to provide this Service and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, we may from time to time collect error data (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

e-Tracker is the only application that is directly written for children. This application allows students to track their home electrical usage compared to temperature. To complete this assignment students can use either the application or a freely provided notebook. For the application to calculate the students heating and cooling days, the student must provide a valid ZIP CODE. The ZIP CODE is only stored on the student’s mobile device while sent to ElectriCities of North Carolina, Inc. servers for temp data we do not store any correlation between a particular device and associated ZIP CODE.

Some Third-Party Libraries like Google Play Services and Flurry Analytics may collect PII and that is defined by their Privacy Policies. With regards to Flurry Analytics ElectriCities of North Carolina, Inc. is only collecting specific device information to determine developer resources, example number of Android vs iOS installs.

All other Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us.

Raleigh Office

1427 Meadow Wood Blvd
Raleigh, NC 27604

Huntersville Office

11316 Sam Furr Rd
Huntersville, NC 28078

Lexington Office

28 W. Center Street
Lexington, NC 27292