Congratulations to the 24 ElectriCities member utilities that received national recognition for achieving exceptional electric reliability in 2025:
- Bamberg Board of Public Works (S.C.)
- City of Albemarle, N.C.
- City of Kinston, N.C.
- City of Laurinburg, N.C.
- City of Lumberton, N.C.
- City of Monroe, N.C.
- City of New Bern, N.C.
- City of Newberry, S.C.
- City of Newton, N.C.
- City of Rocky Mount, N.C.
- Greenville Utilities Commission (N.C.)
- Greenwood Commissioners of Public Works (S.C.)
- Martinsville Electric Department (Va.)
- New River Light & Power (N.C.)
- Seneca Light and Water (S.C.)
- Town of Apex, N.C.
- Town of Clayton, N.C.
- Town of Cornelius, N.C.
- Town of Front Royal, Va.
- Town of Huntersville, N.C.
- Town of Maiden, N.C.
- Town of Pineville, N.C.
- Town of Tarboro, N.C.
- Wilson Energy (N.C.)
Each earned a Certificate of Excellence in Reliability from the American Public Power Association (APPA).
“Congratulations to the ElectriCities members that earned APPA’s Certificate of Excellence in Reliability this year,” said Sherri Callery, Manager of Grid Innovation at ElectriCities. “This recognition shines a spotlight on their unwavering commitment and diligent efforts to deliver dependable electric service to their local communities.”
Honorees have been tracking their power outage and restoration data through APPA’s PowerTRX Reliability. Using the web-based subscription service—a benefit for most ElectriCities members—utilities can collect, categorize, and summarize outage and restoration data and run reports throughout the year.
Once a year, APPA’s Reliability Team compares this data to national statistics that the U.S. Energy Information Administration (EIA) tracks for all types of electric utilities. APPA awards Certificates of Excellence in Reliability to those utilities that have a System Average Interruption Duration Index (SAIDI) in the top 25% of utilities nationally.
“I am continually inspired by the unwavering commitment of public power utilities to delivering reliable service to their communities,” said Adrienne Lotto, Senior Vice President of Grid Security, Operations, and Technical Services at APPA. “The utilities honored here have set the standard for excellence and dedication, ensuring that families and businesses can count on their local power providers every day. Congratulations to these outstanding teams for earning this well-deserved recognition and for making a positive difference where it matters most.”
Public power customers nationwide are without power for less than half the amount of time of other power providers’ customers, according to national averages reported to the EIA. North Carolina’s public power lineworkers keep the power on 99.99% of the time. That means on average, North Carolina’s public power customers experience less than one hour of outage time per year.
“Tracking outage data helps utilities assess system performance and identify opportunities for improvement, while showcasing the high level of reliability public power utilities deliver,” Sherri said.
If you’re an ElectriCities member interested in tracking your utility’s reliability, please contact Sherri Callery.
See the national list of 2025 Certificate of Excellence in Reliability recipients at www.PublicPower.org. For a list of awards ElectriCities member utilities have won, visit our Awards and Accolades page.