Emergency Assistance

Storms are among the most disruptive events our communities face.

Hurricanes, ice storms, high winds, and flooding can cause tremendous destruction, not to mention significant power outages. And without power, recovery comes to a screeching halt.

Our Emergency Assistance Program organizes support resources to ensure we are prepared with the right crews and equipment before disaster strikes. And in times of emergency, we work with communities to organize restoration efforts to ensure those efforts are directed to exactly where they’re needed. The program provides a network of support in times of trouble, bringing communities together to restore, rebuild, and get the power back on safely.

We also offer career development, safety training, field crew audits, and accident investigations for member cities. These services help our members elevate their safety measures, so their crews stay safe while working to keep the power on.

When emergencies happen, we are ready to act


responding cities

from across the state



providing resources & support


hour average response

time during outages


faster outage resolution

times than the national average

How to prepare for winter weather

Winter storms and freezing temperatures impact homeowners every year. Here are a few tips that can help you avoid damage:

  • Clear dead limbs and trees from around your house
  • Call your local utility if you notice limbs resting on power lines
  • Let faucets drip when the temperature drops below 35 degrees to prevent pipes from freezing
  • Call your local utility immediately if the power goes out

Other Resources

Emergency Contacts

Access emergency coordinator contact information and other important details.

Share Available Disaster Resources

Provide information about crews and other resources that you can send to assist other communities.

Safety Programs

We provide crew audits, accident investigation, and safety meetings.

This hit home. I have a totally different appreciation for having this service because, without it, I don’t know what we would have done.

Leon Maynor, City Councilman

Lumberton, North Carolina

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