Communicating to your customers

Bill inserts are an excellent way to communicate important information to your customers. ElectriCities’ communications staff has created general inserts to address the most requested topics.

View and order bill inserts here

Want to share the safety, energy efficiency, and public power messages of our bill inserts on your public power utility webpage, or on social media? We’ve formatted some of your favorite bill inserts into social media-friendly sizes. Take a look!

Access Bill Insert Assets for Social

If there’s a bill insert message or graphic you love and want to share to educate your customers, but we haven’t yet converted into social media assets, reach out to us, we’d love to help.


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  • Seasonal Bill Inserts

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    Spring showers bring flowers, but small, smart actions can make your spring cheaper, too! (Updated 2019)

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    Learn how to keep your electric bill from burning through your budget.

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    This insert provides practical tips for your utility customers to save money on their electric bills during the winter.

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    This insert provides practical tips for your utility customers to save money on their electric bills during the winter. (Updated 2022)

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  • Energy Efficiency and Savings

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    When it comes to reducing your energy use, you're the sharpest tool in the toolbox. (Updated 2024)

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    Customers curious about heat pumps? This bill insert provides information on the benefits of a heat pump installation. (Updated 2024)

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    Understanding how much your household appliances cost will help you manage your bill. (Updated 2023)

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    Help your customers track their usage by understanding the difference between analog and digital meters and how they measure usage in kilowatt-hours. (Updated 2022)

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    This insert will educate your utility customers on the immediate energy-saving and monetary benefits of switching to Light-Emitting Diode (LED) bulbs. (Updated 2022)

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    This insert helps promote good will with customers, while raising awareness that they are in a public power community with a list of some of the benefits. (Updated 2025)

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    The Load Management Switch Program is an excellent way to keep costs down for consumers while reducing the load required of public power providers. This bill insert explains how the program works and answers questions frequently asked by utility customers. (Updated 2022)

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  • Safety

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    Storm preparation is key to ensuring your customers are safe. This bilingual bill insert provides helpful tips to follow before, during, and after a hurricane. (Updated 2022)

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    Portable home generators can be lifesavers on those rare occasions a utility customer loses power. This insert provides simple tips that will help prevent accidental injury to homeowners and utility workers who are trying to restore power to homes. (Updated 2021).

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    Portable home generators can be lifesavers on those rare occasions a utility customer loses power. This insert provides simple tips that will help prevent accidental injury to homeowners and utility workers who are trying to restore power to homes. (Updated 2021).

    Click to view PDF.     |     NOTE: Do NOT use commas to separate thousands.
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    Educates customers about space heater use and discourages customers from using space heaters to heat large areas. The insert also includes money-saving energy conservation tips.

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    Tampering with an electric meter is dishonest, dangerous, and against the law. This insert warns customers of the dangers of meter tampering and informs them what to do if they see someone tampering with a utility meter. (Updated 2019)

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    If you think copper theft is a victimless crime, you'd be dead wrong. (Updated 2023).

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