Post Date
November 28, 2023
Expiration Date
Location
Wilson, NC
Organization
City of Wilson
Job Summary
Major Duties
- Coordinates, edits and bills the top sixty municipal, industrial, and large commercial customers.
- Obtains meter readings from city personnel and inputs to spreadsheet; evaluates complex data to determine that proposed billing is in line with customer’s billing history; verifies that system billing is in line with spreadsheet evaluation; combines system bill with spreadsheet evaluation documentation; mails bills to key account customers.
- Coordinates key account activities; coordinates department response to key account activities; meets with key account customers on a regular basis.
- Serves as Wilson Energy rate expert; responds to customer questions; coordinates changes in rate structure and cost basis; explains billing to customers.
- Manages natural gas supply; monitors daily system loads; schedules peak standby gas; coordinates with natural gas supplier and marketer; reconciles billing from natural gas supplier and marketer.
- Negotiates monthly natural gas rates with interruptible industrial and large commercial customers.
- Establishes key performance indices and tracking information for budget monitoring, key account customer information, and management control.
- Supervises Administrative Technician in their providing administrative support to assigned division
- Performs other related duties as assigned.
Guidelines
Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and city utility rates. These guidelines require judgment, selection, and interpretation in application.
Supervisory/Management Responsibility
Supervises (1) Administrative Tech I / II
Primary Responsibilities
Education/Experience Requirements
- Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
- Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
- Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Knowledge Requirements
- Knowledge of utility rate design and application.
- Knowledge of detailed billing criteria.
- Knowledge of local, state, and federal laws and regulations pertaining to utilities and utilities billing.
- Knowledge of local government budgeting, financial management and purchasing practices.
- Skill in analyzing data and making decisions.
- Skill in establishing priorities and organizing work.
- Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
- Skill in public and interpersonal relations.
- Skill in oral and written communication.
The work is typically performed while sitting at a desk or table. The work is typically performed in an office.