2020 Connections Summit, February 18 – 20
Embassy Suites, Cary N.C.

Customer expectations and technology are changing how utilities do business. Join us for an interactive conference focused on how utility staff and technology drive the customer experience. Tracks and discussions include Finance, Human Resources, Utility Operations, Customer service, Business Planning and Cyber Security & Information Technology.

Who should attend? The utility and municipal staff involved in technology changes, innovation and customer experience. This includes public works leaders, utility, finance & human resource directors and managers, customer service leaders, public information officers, IT and information system managers and analysts, engineer and operations managers, and key accounts managers.

Attendee & Sponsor registration will open in September 2019

Call for Presentations Now Open

Call for Presentations

The quality of the summit relies on excellent discussions and breakouts – we invite you to submit a topic for a breakout, roundtable or discussion group. Deadline to submit is Friday, August 30.
Learn More

Review 2019 Summit Agenda

In its inaugural year, the 2019 Connections Summit brought together leaders from throughout the region to network and share best practices. Our discussions focused on enhancing the customer experience & new technologies within public utilities. We invite you to check out the 2019 program and save the date for our 2020 event!
View the Program

Looking for more information?