Congratulations to the City of New Bern, Greenville Utilities Commission, and New River Light and Power for earning the Smart Energy Provider (SEP) designation for 2024 from the American Public Power Association!
The SEP designation lasts three years and recognizes public power providers for demonstrating leading practices in four key disciplines:
- Smart energy information.
- Energy efficiency and distributed energy resources programs.
- Environmental and sustainability programs and initiatives.
- Communication, education, and customer experience.
Achieving SEP designation doesn’t come easy—only about 110 utilities have it. This is the first SEP designation for the City of New Bern, the second for New River Light and Power, and the third for Greenville Utilities Commission.
“While the Smart Energy Provider designation is relatively new, we have long known that our member communities are leaders in how they engage with their customers,” said Dale Odom, Manager of Retail Energy Services at ElectriCities. “These latest SEP designations confirm that, recognizing these communities’ exceptional efforts in customer service, communication, and providing sustainable energy for the future. Well deserved!”
Erin Miller, Vice President of Programs and Sustainability at American Municipal Power, Inc., and Chair of the SEP Review Panel, presented the designations on Oct. 28 in Louisville, Kentucky, during APPA’s annual Customer Connections Conference.
“SEP-designated utilities have demonstrated their leadership in smart energy programs and services,” Erin said. “This designation celebrates utilities that are committed to serving their customers while taking the extra step to plan for the future. Communities served by utilities that have earned the SEP designation should be proud of their utility’s accomplishments.”
We certainly are. Way to go, everyone!